rie Home is a national home improvement company founded in 1976 and based in Toledo, Ohio. The company operates in more than 100 locations across the United States and generates over $600 million in annual revenue. Erie Home is ranked among the Top 10 companies in Qualified Remodeler’s Top 500 for 2025 and is backed by Gridiron Capital. The company specializes in residential roofing and basement waterproofing services that help protect homeowners’ properties.
Erie Home is currently hiring a Service Admin to support its growing customer service and installation operations.
About the Role
The Service Admin works as the main communication link between customers, installation teams, and internal departments. This role focuses mainly on handling post-sale customer communication while also answering general inquiries. The position also involves scheduling installation and service appointments and reviewing completed service work for accuracy and quality.
This role is suited for people who are organized, confident on the phone, and able to handle multiple tasks in a fast-paced environment.
Job Responsibilities
The Service Admin provides customer support through both inbound and outbound calls while maintaining strong working relationships with internal teams, contractors, and leadership.
The role includes reviewing contracts with customers after a sale to make sure all details are correct.
Installation appointments are scheduled with customers and assigned to installation contractors.
Service calls are scheduled with local technicians when needed.
Completed service tickets are reviewed to ensure quality and accuracy.
The Service Admin acts as the main corporate contact for installation and service teams in the assigned region.
The role may also involve processing change orders and supporting company or department initiatives.
Benefits
Erie Home offers competitive compensation along with a full insurance package that includes medical, dental, vision, life, disability, and supplemental coverage.
Employees have access to FSA and HSA plans.
A 401(k) retirement plan with company matching is provided.
Paid personal time off and paid holidays are included.
The company offers strong growth opportunities within a fast-paced and expanding organization.
Requirements
Applicants must have at least three years of experience in customer communication.
The ability to handle customer objections professionally is required.
Strong computer and data entry skills are needed to manage scheduling and records.
Work Environment
This position involves working closely with customers, contractors, and internal teams. Accuracy, clear communication, and professionalism are essential to ensure customer satisfaction and smooth service operations.
Company Commitment to Equal Opportunity
Erie Home is committed to diversity, inclusion, and equal opportunity employment. Hiring, training, and promotions are based on skills and qualifications without discrimination based on race, color, gender identity, sexual orientation, age, religion, disability, veteran status, or any other protected category.
The company also supports the Americans with Disabilities Act and provides reasonable accommodations to qualified individuals during the hiring and employment process.
This Service Admin role is a strong opportunity for professionals who want to grow within a large, stable, and expanding home improvement company while working in a customer-focused environment.
Apply now on adarecruiting@leafhome.com or click the button below
