A growing AI services company is hiring Customer Services AI Trainers to help improve the quality, accuracy, and realism of AI-powered customer support systems. This is a fully remote, contract-based opportunity designed for experienced customer service professionals who want to move into the AI training space.
This role focuses on teaching AI how real customer conversations work, including conflict handling, empathy, and problem resolution.
Job Overview
Position: Customer Services AI Trainer
Work type: Hourly contract
Location: Remote
Weekly commitment: 10 to 40 hours
Compensation: $30 to $60 per hour depending on experience and performance
What You Will Do
You will design and build realistic customer service scenarios that help AI models understand how human support agents communicate. Your work will involve reviewing real or simulated customer interactions, labeling responses, and improving how AI systems handle customer questions, complaints, and emotional situations.
You will also audit AI-generated conversations, checking for tone, clarity, accuracy, and empathy. When problems are found, you will document them and help the product and engineering teams improve how the AI learns.
Another key part of the role is using your customer service experience to train AI in conflict resolution and de-escalation so it can handle angry or frustrated users more effectively.
Who This Role Is For
This role is built for people who have real customer service experience and understand how customers think, complain, and react. You should be confident in written and spoken English, comfortable working online, and able to focus in a fast-paced remote environment.
You must be able to turn customer problems into structured feedback and training data that AI systems can learn from. Experience in handling difficult customers and resolving disputes is extremely important for this role.
Key Skills and Experience
You need professional experience in customer service, strong English communication skills, and the ability to work with digital tools and platforms. You should be comfortable learning new systems, multitasking, and collaborating with remote teams.
Experience with conflict resolution, complaint handling, and customer de-escalation is essential.
Application Process
The application process takes around 20 minutes and includes submitting your resume, completing an interview, and filling out a short form.
This role is ideal for customer support professionals who want higher pay, flexible hours, and a future-facing role in artificial intelligence while working fully from home.
